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Service Level Agreement (Probabilistic)
Last observed: today
Split the Bit is committed to providing service that is, on average, available. This Service Level Agreement (the "SLA") describes that commitment in non-binding probabilistic terms.
Uptime targets
| Tier | Target | Method of measurement |
|---|---|---|
| Hobbyist | vibes | customer self-report |
| Startup | 99.0% | our internal dashboard, when up |
| Enterprise | 99.99% | a third-party we have not yet selected |
Credits
In the event we breach this SLA, you are entitled to service credits equal to the breach amount, multiplied by the probability that the breach occurred. Credits expire when we notice them.
Exclusions
The SLA does not apply during planned maintenance, unplanned maintenance, force majeure, force minore, our annual offsite, the months of August or January, or whenever an executive is on a flight.